Policies – FYI

  Privacy

Thank you for taking the time to visit our site. We appreciate your interest in our motel. We understand you may have concerns about how your information is gathered when you visit our site and we want you to feel comfortable with the way we handle that information.

Any information we gather about you will only be used to enhance our products and services, and only to the extent necessary in each specific case. We will not sell or provide any of the information about you that we have collected or stored to other companies, marketers, magazines or any other third parties.

  Reservations

Reservations must be confirmed with a credit card guarantee or payment of at least first nights accommodation by cheque, cash, Eftpos or a Net Bank transfer.

  Cancellations

The Bald Hills Motel requires a notice of cancellation by midday of the previous day prior to your booking to cancel without incurring a cancellation fee. This needs to be strictly adhered to for, if we do not receive your cancellation within this time frame, the room cannot be used by another guest and we will charge you for one nights accommodation.

 Check-In and Check Out

You are welcome to check-in after 2 pm. Rooms must be vacated no later than 10.00 am on departure day. Should you require any modification to these times, prior arrangements must be made with reception at Bald Hills Motel. The possibility of us being able to assist you will depend on our other commitments. This type of special extension may incur an additional charge.

   Totally Smoke Free Property

SMOKING IS NOT permitted anywhere inside the building. If you breach this policy you will be asked to vacate the premises immediately. No warning will be given and no refund will be forthcoming. In addition to this a $100 cleaning fee will be charged to your credit card.

  Pets

Pets are not allowed, except by Government Authority. Please check with Bald Hills Manager before making your booking. If pets are found in rooms without permission a $100 cleaning fee will be charged to your credit card.

  Noise & No Parties

Bald Hills Motel has a strict no party and no noise policy. This policy is enforced to ensure the comfort of all guests. If your are in breach of this policy you will be asked to vacate the premises immediately. No warnings will be given and no refund will be forthcoming.

Your home away from home